Laptop Appears to be Infected

[Edd]

Thinkpad P50 Windows 10 Pro. OS has been updated to the latest MS Update.

Machine is a few days old and was I installing programs. Shortly after installing Chrome I went to a few websites when I noticed that clicking a legitimate link would often (but not always) send me to a different and suspicious site (e.g., suggesting I had a virus or need a Flash update.) I ran Malwarebytes and removed the PUPs that it found in Chrome. I also uninstalled Chrome and reinstalled a fresh copy from the Google website. Initially, I used a site called Ninite dot com to get fresh program copies. On that site, I could choose several programs which would be gathered into one executable so all of the programs could all be installed from that one executable in a couple of clicks. The initial copy of Chrome was one of the programs that was installed this way.

An additional problem is that I can't set the Default Programs in Control Panel. When I try to set them to programs different than the default, they don't change.

Per your prework instructions, I ran FRST and attached the FRST.txt file and Addition.txt file. I also attached the Malwarebytes log so you could see what it found (txt file).

Thanks in advance for your help.

 

[Edd]

I think I solved the problem... at least partially. The problem with Chrome spawning malware pages apparently had to do with a Chrome extension that I installed. I reset all of the settings in Chrome to their defaults and I was then able to access the Extension page as the reset disabled the extensions I had installed. I enabled them one by one until I found the bad one and deleted it. Chrome is behaving normally now.

The inability to set default programs is not completely solved but I doubt that it is a virus or malware. I did manage to change the default for one function but the interface doesn't work well. Not sure if it is an fixable problem or just a Win 10 annoyance.

At any rate, there is no need for you to review the logs as I don't think there is any malware present now.

Sorry for any inconvenience.

 

[DCiAdmin]

Lol, Edd. Well done to you for resolving. Glad you are alert to possible issues on your system. We will see you again soon.

 

[Malnutrition]

@Edd Can you post fresh FRST & Addition.txt logs, and tell me what issues remain.

FRST Fix.


Download attached fixlist.txt file and save it to the Desktop. NOTE. It's important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work. NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system Run FRST/FRST64 and press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finished FRST will generate a log on the Desktop (Fixlog.txt). Please post it to your reply.

 

[BeJimmieLic]

Can you safe mode it?

Can you run the Dell diagnostics from the BIOS? Iirc they have a p. comprehensive tool to see if its a hardware issue and it runs directly from the BIOS.