To allow our Techs to help you more quickly, and proivde better assistance, we need to collect some logs from your computer. To do this, please follow the instructions below.

Step 1: Running MiniToolBox

• First of all, please download MiniToolBox.
• This will download a file named MiniToolBox.exe. Right click this and select Run as administrator (you may be asked for permission for the program to be run. If so, click Yes).
• Then, check the following boxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP Configuration
  • List Winsock Entries
  • List Installed Programs
  • List Users, Partitions and Memory Size
  
• Once you have checked the required boxes, click Run and allow the program to run.
• After the program has finished, a log named Result.txt will be opened. Copy and paste this log into your topic.

Step 2: Running the Wireless Test

Next we need you to run our Wireless Test. To do so, please follow these instructions.

• First of all, please download the Wireless Test to your Desktop.
• This will download a program called wireless.exe. Right click this program and select Run as administrator. Again, if you are asked for permission, click Yes.
• Click Ok to begin the test, and then Ok again. This will start the scan.
• Once the scan is complete, a file called reg.txt will open. Please attach this file to your post

Step 3: Extra Information

Finally, there is some extra information we need that is useful when we are diagnosing your issue. Could you please provide us with:

• The make and model of your computer
• And the type of network connection you are using; is it wired or wireless?

If you have any problems running either of these two tools, or do not know some of the information needed, simply open up a topic anyway and we will be more than happy to guide you through it!