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To allow our Techs to help you more quickly, and proivde better assistance, we need to collect some logs from your computer. To do this, please follow the instructions below.
Next we need you to run our Wireless Test. To do so, please follow these instructions.
Finally, there is some extra information we need that is useful when we are diagnosing your issue. Could you please provide us with:
If you have any problems running either of these two tools, or do not know some of the information needed, simply open up a topic anyway and we will be more than happy to guide you through it!